Last updated: 29 July 2026
You can delete your KaiScan account and its data at any time, directly in the app. It takes a few seconds and needs no request form, no email, and no waiting.
This cannot be undone. Your account and its data are erased straight away, not queued for later. Signing up again with the same email creates a brand-new, empty account — but it will not come with a second 7-day free trial. See “What is kept” below.
Email privacy@kaiscan.app from the address you signed up with, asking us to delete your account. We will confirm within 30 days, and usually much sooner. Write from the registered address so we can be sure the request is yours — if you can’t, tell us and we’ll agree another way to verify it.
Everything below is erased permanently the moment you confirm:
Your health conditions stay on your device and are never sent to our servers. There is nothing for us to delete, and uninstalling the app removes them with it.
A record that your email address has used the free trial. We keep a one-way scrambled version of your address — not the address itself, and nothing that can be turned back into it or linked to your name, your scans or anything else you did. It exists for one purpose: so the same address cannot claim the 7-day free trial again by deleting the account and signing up once more. It holds only that scrambled value and the date. If you sign up again with the same address you will still get a full free account, just not a second free trial.
Anonymous usage statistics. If you left usage sharing switched on, events such as “a product was scanned” are held by our analytics provider under an internal identifier. They contain no name, email or scan contents. To have these erased as well, say so in your email to privacy@kaiscan.app and we will remove them. You can also turn sharing off at any time under Profile → Share anonymous usage stats.
Encrypted backups. Routine database backups are cycled out within 30 days, after which no copy of your data remains.
Nothing else. We keep no shadow profile and no record that the account existed.
You do not have to delete your account to clear your data. In the app, tap History → Clear history to erase your scan history while keeping your account. Saved products can be removed individually with the bookmark icon.